Delete your Wispy account

You can delete the account yourself in the app, or ask us by email. Email works even if Wispy is no longer on your phone.

In the app

  1. Open the Profile tab.
  2. Tap your name or email at the top of the screen. The Account screen opens.
  3. Tap Delete account, then Delete to confirm.

The account is deleted immediately and cannot be restored.

Without the app

Write to info@wispylang.app from the email address your Wispy account uses, with the subject “Delete my account”.

If you signed in with Apple and chose Hide My Email, your account uses an address Apple created for Wispy. Include it in your email: you can find it in your Apple Account settings under Sign in with Apple.

To make sure no one deletes someone else’s account, we may ask you to confirm the request from that address. We delete the account within 30 days and reply when it’s done.

Write to info@wispylang.app

If you pay for Wispy

Deleting the account does not cancel a subscription bought in the App Store or Google Play: the store keeps charging until you cancel it in the store’s subscription settings. Cancel it before you delete the account.

Card payments through YooKassa stop together with the account. If you want a refund for the unused days, write to us before you delete it — the terms are in the offer (in Russian).

What is deleted

  • Your account: email, name, profile photo link, sign-in details and password.
  • Everything you did in Wispy: your dictionary and word progress, the words you looked up, your written answers, conversation transcripts and their breakdowns, lesson progress and saved phrases.
  • Your settings and the history of emails and notifications we sent you.
  • Subscription status and card payment records, including the saved card reference.
  • There are no voice recordings to delete: Wispy does not store them.

What is kept

  • Messages you sent from Feedback in the app settings. They are stored apart from the account so we can act on them. Ask in your email and we will delete them too.
  • Purchase records at Apple, Google, YooKassa and RevenueCat, the service that manages subscriptions. They are needed for accounting, refunds and disputes and are kept under those companies’ rules and the law.
  • Analytics and diagnostic records in Amplitude, Sentry and Langfuse. They carry a random internal ID instead of your name or email. If you want them deleted too, say so in your email.
  • Your letters to info@wispylang.app stay in our mailbox, and our email service keeps a log of the emails we sent you for a limited time. Ask and we will delete your letters too.